Designed with the Entrepreneur in mind, Butterfly's small business phone service delivers incredible cost savings and flexibility. For a low flat monthly rate, entrepreneurs receive unlimited local and long distance calling anywhere in Canada or the Continental US, a FREE one-level IVR, plus all the advanced phone features you could ever need.

Butterfly currently offers three feature-packed voice plans for businesses (up to two lines only):

	Business Basic	Business Pro	Business Elite
Unlimited calling - Canada
Unlimited callng - USA
Access to aggressive internatonal rates
25+ phone features
Area code selection
One-level IVR / auto-attendant
Online account management
Dual-line connection
On-site support (GTA)
Set up fee	Self-Install	$150.00	$150.00
Adapter	$79.99	Free Linksys SPA-2102	Free Linksys SPA-2102
	$44.99/mo	$64.99/no	$84.99/mo

Contact us now to get started - Call 1-877-270-0777.
Need more than two lines? Click here for our Hosted PBX Options

There are over 25 calling features available and included with all residential plans at no additional cost. Including:

Automated Attendant
An automated attendant system allows called to be automatically transferred to a users extension without the intervention of a receptionist.  A receptionist can most often be reached by pressing “0” on most systems.

• Would you like the Automated Attendant to pick up right away or ring to another phone first? 
• If so which phone(s)?
• How long do you want it to ring without pickup prior to being transferred to AA?
• Will someone always be available to answer that line or should it go to the AA automatically outside of regular business hours?
• What lines do you want to be available from the Automated Attendant? (Press 1 for Sales etc).

Blacklists
A blacklist is a list or register of entities that, for one reason or another, are being denied a particular privilege, service, or mobility. Customers can block particular telephone numbers from being able to access their business line. This is also known as call blocking.

Blind Transfer
A blind transfer allows a call to be transferred without the end user or a voice mail pick up.  The caller being transferred would hear the ringing or hold music until a person answered or voicemail picked up.

• Would you like the caller to hear ringing or hold music while waiting for the call to be answered or directed to voice mail?

Call Accounting
Call accounting software detects outbound and inbound calls, call ring outs, call routings, abandoned calls and other activities. Each employee would be given a unique identifier code that has to be entered into the system prior to calls being made. This is often useful for businesses as the information can be used for departmental or employee chargeback.

• This feature is not recommended for emergency service businesses.  Prior to making any call, the caller will have to enter their unique accounting code to dial their desired party.

Call Detail Records
Call Detail Records will record recent system usage, such as the identities of sources (point of origin), the identities of destinations (endpoints), the duration of each call, the amount billed for each call, the total usage time in the billing period, the total free time remaining in the billing period, and the running total charged during the billing period.

• This will be available for viewing by logging into the customer portal.

Call Forward on Busy/Call Forward on No Answer
If you are unavailable or unable to answer the phone this feature can be set up to forward to another line if a busy signal is detected or if there is no answer within a predetermined time.  It may be forwarded to another extension, an outside landline or a mobile device.

Call Forward Variable
This feature allows users to forward all calls immediately to another phone number.  If an employee will be working out of his home for the next 5 days, all calls to his office phone can be redirected to his home.  No inbound calls to his office line will be able to answered in his office while this feature is enabled.

Call Monitoring
When you contact many businesses it is common to hear “This call may be recorded for quality assurance”.  This feature allows businesses to do that.  As a result they can create better experiences for the customer by ensuring their staff is well trained.

• What lines/extensions do you want to be able to monitor?
• How many people will be monitoring at any given time?

Call Parking 
Call parking is similar to hold – it places the caller on hold on an unused extension.  The benefit of call parking is you can use a paging system if the person the call is for is not at their desk (“John Smith – call on ext. 312”) and that person can pick up any phone on the network by dialing into that ext.  This is also useful the person has to travel from one office to another – they can park the call and pick it up when they reach the office – this eliminates disconnection and the race experiences with call forwarding.

Call Queuing
Call queuing is a sophisticated queuing system that allows businesses to accept more calls than it has extensions or employees for.  This eliminates customers, clients and affiliates from receiving a busy signal when they make their first call.

• What type of queue (queue name)?
• How many agents will be logged into the queue?
• How would you like calls distributed? I.E. goes to the agent waiting the longest for a call or ring to all and whomever answers first gets it.
• Would you like a message played to callers who are waiting for their call to be answered? I.E – Your call has been placed in priority sequence and will be answered by the next available agent.

Call Recording
Call recording will non-intrusively record inbound and outbound calls.  This is an excellent accompanying feature to call monitoring.  Depending on where the business is located it is suggested that you inform the callers all calls may be recorded.

• Would you like all calls recorded or would you like to be able to choose when to record a call? 
• Random recordings, this feature will be free with a maximum storage of 25 MB – this equates into just less than 7 hours of recording.   
• If the customer wants ALL calls recorded it will be available for an associated MRC – the price is yet to be set but please advise any customers inquiring about this that they will be charged. 
• Should the customer ever need their calls saved to a CD, there will be a cost of approximately $40 per CD (price to be confirmed).  This is to cover the time involved, cost of CD and shipping.

Call Routing
Call routing is a technology that intelligently routes/distributes incoming phone calls when they are answered by computer phone systems. The system can route calls based upon caller identification, dialed number, time of day, and custom defined parameters established in an IVR (Interactive Voice Response) program script.

Call Transfer
Same feature as described for residential and business services. Also see Blind Transfer and Supervised Transfer.

Call Waiting
Same feature as described for residential and business services.

Caller ID
Same feature as described for residential and business services.

Visual Call Waiting
Same feature as described for residential and business services.

Conference Bridging
To use this feature participants are given a telephone number and extension to dial. This rings into a virtual conference room that allows up to several dozen people to participate in a two-way conversation. This is the easiest way to deal with conference calls because it is comparable to walking in or out of a real conference room. People simply call 800-nnn-xxxx extension xyz at the appointed time, and can come and go as they please.

• Would you like a local number or a 1-800 number?
• Private Conferencing will have private inbound number assigned with a conference room number.  Ask if they would like a password for the room set up (it is not required).

Dial By Name
Allow callers to select who they want to speak with without having to first know their Extension number.  When the Dial-by-name option is selected, the system asks your caller to enter the first three letters of the desired individual's first name or last name (customer can choose one option). The system will then speak the matching name and tells the caller the corresponding Extension number. The caller will automatically be connected to the desired individual.

• Would you like it to be listed by first name or last name?
• Please provide a list of all employees you want included on the dial by name directory and their extensions.

Do Not Disturb
The do not disturb feature will redirect all incoming calls to voicemail immediately. 

Music on Hold
When calls are placed on hold, parked or while being transferred, the caller will hear music.

Overhead Paging
Allows users to call an extension on the PBX that forwards the audio broadcast to overhead loudspeakers. This concept is useful in workshops, parking lots, and open plan areas where a called party is not near a telephone handset.

Remote Call Pickup
A direct, 2 way voice connection that automatically answers the recipients telephone extension allowing immediate wireless, hands free communication between both parties.

Supervised Transfer
Supervised transfers are also known as consultation transfers.  When a supervised transfer is initiated, the primary call is placed on hold and a consultation call is made to the party intended to receive the primary call.  The transfer may then be completed causing the consultation call to be hung up and the primary call to be transferred to the intended party.

Conference Calling
Connect with one party and contact a 3rd party to have a 3-way conference. 

Voicemail
When unable to answer a telephone call for whatever reason, the caller will be directed to a voice mail box.  When messages are left there will be a visual indicator for message waiting (provided the hardware has this capability); a stutter dial tone for message waiting; ans voicemail to e-mail (a wave file of the recording would be sent to the primary contacts email if enabled).